1.Which regions support delivery
In order to ensure the quality of our service, we currently only support orders from the United States.
Any subsequent adjustments will be posted on the website without notice.
We apologize for the inconvenience caused.
2.Order processing time and delivery time
All orders will be processed within 1-3 business days.
Delivery time is within 11 business days.
Orders are not shipped or delivered on weekends or holidays.
3.Freight methods and charges
| Shipping Country | Shipping Method | Shipping Time | Order Amount | Shipping Cost |
| United States | Fedex Express | 4-8 business days | ＜$50.00 | $8 |
| Above $50.00 | Free Shipping | |||
4.How to deal with the long transportation time of the kick board?
If the user does not receive the kick board within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5.What should I do if the order processing time is too long?
We are sorry if there is a timeout.
You can contact us by mail [email protected]; we will process your order as soon as possible.
If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account.
Refund arrival time varies by payment method, but usually takes one to two business days.
6.Sign for receipt
Please check that the kick board is in good condition before signing for it.
If the kick board is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage after receiving the kick board, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the kick board is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7.Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8.Sales Tax Fee
Sales tax fee is borne by the customer.
9.About packaging
Our kick board products will be packed uniformly in eco-friendly recyclable cardboard boxes, please check carefully after you receive the kick board products, if there is any problem, please contact us in time.
10.Resend
Please check the order information carefully before payment. Shipping information cannot be changed after shipping.
If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.
The resulting additional shipping or additional charges are borne by the customer.